This is Copper’s plan: We can manage our platform and services from anywhere in the world, at any time, and we will do so, whatever the cost.

We recognise these are not normal times, and as such we will always go above and beyond so that our clients never miss an opportunity in the market that never sleeps.

Our account management team remain committed to delivering the best client service in the industry, 24/7.

As a business, we’ve always been highly mobile and highly decentralised. Our London HQ will continue to follow guidance from Public Health England and 10 Downing Street on whether we continue working from our Mayfair office, or move everyone to working remotely, as per our BCP. We are fortunate that from the beginning the business has been built to sustain such shocks and this will have zero impact on client servicing.

Over the last day, as markets experienced significant volatility, we had client vault withdrawal requests coming in at all hours of the night. Unlike popular retail-orientated trading platforms and storage solutions, the way we service clients is a little more hands-on. It needs to be. The volumes we process, and the fact they are not just high net-worth individuals trading spot, but asset managers trading on behalf of regulated funds, requires several additional layers of process. This ensures compliance and transparency, which are essential elements for any institution operating in this space.

We’re always ready when you are.

If you have any questions or concerns, please get in touch.